The Government of India, under the guidance of PMO, Department of AR&PG has created a mobile app for lodging of public grievances on the pg portal, which can be installed on Android based mobiles. The App was launched by Hon’ble MOS (PP) on 21.10.2015. The launch of this mobile app by the Government of India is for facilitating easy lodging of grievance by an aggrieved citizen.
Mechanism for Redress of Public Grievances
The Institute has set up a Mechanism for redress of grievances received from the citizens of India with respect to the activities of the Institute. In this regard, the Institute has constituted the following Public Grievances Redressal Committee.
+91 431 2505015
+91 431 2505013
+91 431 2505003
+91 431 2505030
The entire process will take not more than 2 months from the date of receipt of the grievance. If more time for redress/settlement of grievances is anticipated, interim reply will be issued to the Complainant.
In case, the complainant feels that his/her grievance is not addressed properly, he/she may approach the following Appellate Authority for Public Grievance for redressing his/her grievance.
+91 431 2505040
If the complainant still feels that his/her grievance is not addressed by the Appellate Authority himself, then the member can approach the Director of the Institute.