Ayon Chakraborty

Operations Management & Quantitative Techniques

Ph.D (National University of Singapore), M.E. (Birla Institute of Technology and Science, Pilani), B.E. (University of Rajasthan, Jaipur)

+91 431 250 5005

ayonch@iimtrichy.ac.in

Prof. Ayon Chakraborty is currently working as an Associate Professor in the Operations Management and Quantitative Techniques area at IIM Tiruchirappalli. He obtained his doctorate from Industrial and Systems Engineering Department, National University of Singapore after completing his masters in Manufacturing Systems from BITS, Pilani with distinction. He is also a qualified Six Sigma Green Belt.

Previously he was Post-Doctoral Research Fellow, Services Science Discipline, Information Systems School at Queensland University of Technology, Brisbane, Australia. Prof. Chakraborty has more than eleven years of experience in teaching business students and executives at various institutes such as Queensland University of Technology, James Cook University Australia (Singapore Campus).

He has taught MBA courses on service operations and innovation management, project management, quality planning and management, and quantitative techniques. As a researcher, Prof. Chakraborty has worked closely with private and public sector organizations in India, Singapore, and with Suncorp, Infosys Australia, and Queensland government.

His detailed CV is here.

Ayon Chakraborty and Tan, K.C | Year – 2009
Room for improvement, ASQ Six Sigma Forum Magazine, Vol. 9 No. 1, pp 20 – 24.

Ayon Chakraborty and Tan, K.C. | Year – 2007
The current state of Six Sigma application in services, Managing Service Quality, Vol. 17 No. 2, pp 194 – 208. (Citations – 39 : Scopus)

Ayon Chakraborty and Tan, K.C. | Year – 2009
An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore, Management Research News, Vol. 32 No. 7, pp 614 – 632. (Citations – 7 : Scopus)

Ayon Chakraborty and Tan, K.C. | Year – 2012
Case study analysis of Six Sigma implementation in service organizations, Business Process Management Journal, Vol. 18 No. 6, pp 992 – 1019.

Ayon Chakraborty and Tan, K.C. | Year – 2013
An empirical analysis on Six Sigma implementation in service organizations, International Journal of Lean Six Sigma. (In Press)

Ayon Chakraborty , Tan, K.C., and Goudarzlou, A.Chakrabarty, A. | Year – 2010
Bibliometric analysis of service science research: Focus on contributions from Asia, Managing Service Quality, Vol. 20 No.1, pp 89 – 101. (Citation – 1 : Scopus)

Isack, H. D., Mutingi, M., Kandjeke, H., Vashishth, A., & Ayon Chakraborty | Year – 2018
Exploring the adoption of Lean principles in medical laboratory industry: empirical evidences from Namibia. International Journal of Lean Six Sigma, Volume 9 (133-155), doi: 10.1108/IJLSS-02-2017-0017

Silombela, T., Mutingi, M., & Ayon Chakraborty | Year – 2018
Impact of Quality Management Tools and Techniques – Case of Namibian Municipal Water Distributors. Journal of Quality in Maintenance Engineering, Volume 24 (2-21), doi: 10.1108/JQME-05-2016-0020

Vashishth, A., Ayon Chakraborty , & Antony, J. | Year – 2017
Lean Six Sigma in financial services industry: a systematic review and agenda for future research. Total Quality Management & Business Excellence, Published, doi: 10.1080/14783363.2017.1308820

Mutesi, J. K., Mutingi, M., & Ayon Chakraborty | Year – 2016
Service Quality Assessment of Internet Banking: Empirical Evidences from Namibia. e-Service Journal, Volume 10 (42-65), doi: 10.2979/eservicej.10.1.03

Leyer, M., Kronsbein, D., Willis, R., Ayon Chakraborty, & Moormann, J. | Year – 2016
Implementation of service systems on the shop-floor level in financial service companies. Empirical evidence from Australia and Germany. International Journal of Production Research, Volume 54 (3229-3242), doi: 10.1080/00207543.2015.1085656

Ayon Chakraborty & Mishra, R. P. | Year – 2014
Strengths, weaknesses, opportunities and threats analysis of lean implementation frameworks. International Journal of Lean Enterprise Research, Volume 1 (162-182), doi: 10.1504/ijler.2014.066833

Ayon Chakraborty & Stewart, G. | Year – 2014
Strategy taxonomy and classification system development using content analysis: study of government agencies. International Journal of Society Systems Science, Volume 6 (223-244), doi: 10.1504/IJSSS.2014.065226

Ayon Chakraborty has taught MBA courses on service operations and innovation management, project management, quality planning and management, and quantitative techniques. As a researcher, Prof. Chakraborty has worked closely with private and public sector organizations in India, Singapore, and with Suncorp, Infosys Australia, and Queensland government.

REFEREED PUBLICATIONS

Journals/Magazines

  • Isack, H.D., Mutingi, M., Kandjeke, H., Vashishth, A. and Chakraborty, A. “Exploring the Adoption of Lean Principles in Medical Laboratory Industry: Empirical Evidences from Namibia”, International Journal of Lean Six Sigma (Accepted for Publication).
  • Chakraborty, A., Mutingi, M. and Antony, J. “An exploratory survey on quality management practices in Indian SMEs”, International Journal of Quality and Reliability Management (Accepted for Publication).
  • Silombela, T., Mutingi, M. and Chakraborty, A. “Impact of quality management tools and techniques – Case of Namibian municipal water distributors”, Journal of Quality in Maintenance Engineering (Accepted for Publication).
  • Vashishth, A., Chakraborty, A., and Antony, J. (2017). “Lean Six Sigma in financial services industry: A systematic review and agenda for future research”, Total Quality Management and Business Excellence, (doi=10.1080/14783363.2017.1308820).
  • Mutesi, J.K., Mutingi, M. and Chakraborty, A. (2016). “Service quality assessment of internet banking: Empirical evidences from Namibia”, e-Service Journal, Vol. 10 No. 1, pp. 42 – 65.
  • Leyer, M., Kronsbein, D., Willis, R., Chakraborty, A. and Moorman, J. (2016). “Implementation of service systems on the shop-floor level in financial service companies: Empirical evidence from Australia and Germany”, International Journal of Productions Research, Vol. 54 No. 11, pp. 3229 – 3242.
  • Mishra, R.P. and Chakraborty, A. (2014). “SWOT analysis of Lean implementation frameworks”, International Journal of Lean Enterprise Research, Vol. 1 No. 2, pp. 162 – 182.
  • Chakraborty, A. and Stewart, G. (2014). “Strategy taxonomy and classification system development using content analysis: Study of government agencies”, International Journal of Society Systems Science, Vol. 6 No. 3, pp. 223 – 244.
  • Chakraborty, A. and Mishra, R.P. (2014). “Identification of positive deviance – Methodology development”, International Journal of Process Management and Benchmarking, Vol. 4 No. 1, pp. 36 – 50.
  • Mandal, P. and Chakraborty, A. (2014). "Understanding challenges of supply chain sustainability in Asia", International Journal of Process Management and Benchmarking, Vol. 4 No. 1, pp. 51 – 68.
  • Chakraborty, A. and Tan, K.C. (2013). “An empirical analysis on Six Sigma implementation in service organizations”, International Journal of Lean Six Sigma, Vol. 4 No. 2, pp. 141 – 170.
  • Leyer, M. and Chakraborty, A. (2013). “Developing a Six Sigma framework – Perspectives from financial service companies”, International Journal of Quality and Reliability Management, Vol. 30 No. 3, pp. 256 – 279.
  • Chakraborty, A. and Tan, K.C. (2012). “Case study analysis of Six Sigma implementation in service organizations”, Business Process Management Journal, Vol. 18 No. 6, pp. 992 – 1019.
  • Tan, K.C., Goudarzlou, A. and Chakrabarty, A. (2010). “Bibliometric analysis of service science research: Focus on contributions from Asia”, Managing Service Quality, Vol. 20 No.1, pp. 89 – 101.
  • Tan, K.C. and Chakrabarty, A. (2009). “Room for improvement”, ASQ Six Sigma Forum Magazine, Vol. 9 No. 1, pp. 20 – 24.
  • Chakrabarty, A. and Tan, K.C. (2009). “An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore”, Management Research News, Vol. 32 No. 7, pp. 614 – 632.
  • Chakrabarty, A. and Tan, K.C. (2007). “The current state of Six Sigma application in services”, Managing Service Quality, Vol. 17 No. 2, pp. 194 – 208.

Conferences

  • Vashishth, A., Chakraborty, A., and Antony, J. (2017). “Lean Six Sigma in the financial services industry: A systematic review and implications for future research”, In the Proceedings of the Twenty Fourth European Operations Management Association Conference (EurOMA), Jul 1 - 5, Edinburgh, Scotland.
  • Vashishth, A. and Chakraborty, A. (2017). “Green supply chain: Deciphering the gap between theory and practice”, In the Proceedings of the POMS (Production and Operations Management Society) Annual Conference, May 5 – 8, Seattle, Washington, U.S.A.
  • Vashishth, A. and Chakraborty, A. (2017). “Service research in Asia – Bibliometric analysis revisited”, In the Proceedings of the POMS (Production and Operations Management Society) Annual Conference, May 5 – 8, Seattle, Washington, U.S.A.
  • Sharma, A., Mishra, R.P., Chakraborty, A., and Gupta, G. (2017). “Analysis of TPM barriers using ISM-MICMAC approach”, In the Proceedings of the Eighth International Conference on Quality, Reliability, Infocom Technology and Business Operations, Feb 8 – 10, Greater Noida, India.
  • Vashishth, A. and Chakraborty, A. (2016). “Green supply chains: Is it really understood? Deciphering the gaps”, In the Proceedings of the XX Annual International Society of Operations Management Conference (SOM), Dec 23 – 24, Gwalior, India.
  • Chakraborty, A. (2016). "Revisiting service research from Asia – A systematic review ", In the Proceedings of the International Conference on Managing the Asian Century (ICMAC), Nov 10 – 11, Singapore.
  • Chakraborty, A., Totawar, A. and Nath, P. (2016). “Largest mobile manufacturing unit – curtains down: An abrupt closure”, In the Proceedings of the Thirty Second European Group for Organizational Studies (EGOS) Colloquium, Jul 7 – 9, Naples, Italy.
  • Vashishth, A. and Chakraborty, A. (2016). “Measuring the service quality of traditional and electronic services: An integrated SERVQUAL model”, In the Proceedings of the Twenty Third European Operations Management Association Conference (EurOMA), Jun 17 - 22, Trondheim, Norway.
  • Chakraborty, A., Pattanayak, S.S. and Chadha, A. (2015). “Positive deviance and employee performance”, In the Proceedings of the 3rd PAN-IIM World Management Conference, Dec 16 – 18, Indore, India.
  • Vashishth, A. and Chakraborty, A. (2015). “Measuring the service quality of traditional and electronic services: An integrated SERVQUAL model”, In the Proceedings of the XIX Annual International Society of Operations Management Conference (SOM), Dec 11 – 13, Kolkata, India.
  • Jayasingan, N. and Chakraborty, A. (2015). “A case study on quality tools in IT service organization”, In the Proceedings of the International Conference on Managing the Asian Century (ICMAC), Nov 18 – 20, Kuala Lumpur, Malaysia.
  • Chakraborty, A. and Srirangacharyulu, B. (2015). “Quality management practices in SMEs - A study from Southern India”, In the Proceedings of the Twenty Second European Operations Management Association Conference (EurOMA), Jun 26 - Jul 1, Neuchatel, Switzerland.
  • Chakraborty, A. (2015). “Innovation and its role for manufacturing in today’s service economy”, In the Proceedings of the International Conference on Advances in Production and Industrial Engineering (INCAPIE), Feb 20 – 21, Trichy, India.
  • Wickramsinghe, A., Gamage, H. and Chakraborty, A. (2013). "Inquisitiveness in organizational life: Finding things in unusual places", In: Mandal P. (Ed) Proceedings of the International Conference on Managing the Asian Century (ISBN 978-981-4560-60-3), Springer: Singapore, pp. 405 – 411.
  • Chakraborty, A. and Siriwardane, H. (2013). “Identification of positive deviance – Methodology development”, In: Mandal P. (Ed) Proceedings of the International Conference on Managing the Asian Century (ISBN 978-981-4560-60-3), Springer: Singapore, pp. 421 – 428.
  • Bhat V., Mishra R., Sundarakrishna S., and Chakraborty A. (2013). “Classification based reliability growth prediction on data generated by multiple independent processes”, In: Mandal P. (Ed) Proceedings of the International Conference on Managing the Asian Century, Springer, Singapore, pp 429 – 439.
  • Mandal, P. and Chakraborty, A. (2013). "A study on supply chain sustainability in Asia", In: Mandal P. (Ed) Proceedings of the International Conference on Managing the Asian Century (ISBN 978-981-4560-60-3), Springer: Singapore, pp. 601 – 608.
  • Leyer, M., Willis, R., Chakraborty, A. and Moorman, J. (2013). "Operational control of service processes: Empirical evidence from the financial services sector in Australia", In the Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Dec 10 – 13, Bangkok, Thailand.
  • Chakraborty, A. (2013). “Process improvement – A positive deviance approach”, In the Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Dec 10 – 13, Bangkok, Thailand.
  • Chakraborty, A. and Stewart, G. (2012). “Strategy taxonomy and classification system development – Study of two state governments”, In the Proceedings of the Sixth IEEE International Conference on Management of Innovations and Technology (ICMIT), Jun 11 – 13, Sanur Bali, Indonesia.
  • Chakraborty, A. and Leyer, M. (2011). “Developing a framework for Six Sigma in financial service institutions - Empirical evidence from expert interviews”, In the Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Dec 6 – 9, Singapore.
  • Leyer, M. and Chakraborty, A. (2011). “Implementing a Six Sigma initiative in financial service companies”, In the Proceedings of the IEEE International Conference on Quality and Reliability (ICQR), Sept 14 – 17, Bangkok, Thailand.
  • Stewart, G. and Chakraborty, A. (2011). “Public sector strategy classification system for shared service identification”, In the Proceedings of the Seventeenth Americas Conference on Information Systems (AMCIS), August 4-7, Detroit, Michigan, USA.
  • Stewart, G. and Chakraborty, A. (2010). “Strategy content analysis: A case study on government agencies”, In the Proceedings of the Fifth International Conference on Qualitative Research in IT and IT in Qualitative Research (QualIT ), Nov 29 - 30, Brisbane, Australia.
  • Stewart, G. and Chakraborty, A. (2010). “Service Identification through value chain analysis and prioritization”, In the Proceedings of the Sixteenth Americas Conference on Information Systems (AMCIS), Aug 12-15, Lima, Peru.
  • Tan, K.C., Goudarzlou, A. and Chakrabarty, A. (2009). “Bibliometric analysis of service science research: Focus on contribution from Asia”, In the Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Dec 8 – 11, Hong Kong.
  • Chakrabarty, A. and Tan, K.C. (2008). “Case study analysis of Six Sigma in Singapore service organizations”, In the Proceedings of the Fifth International Conference on Service Systems and Service Management (ICSSSM), Jun 30 – Jul 2, Melbourne, Australia.
  • Chakrabarty, A. and Tan, K.C. (2007). “A survey on Six Sigma implementation in Singapore service industries”, In the Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Dec 2 – 5, Singapore.
  • Usman, A., Chakrabarty, A. and Tan, K.C. (2006). “Comparative study of DFSS in product and service innovation”, In the Proceedings of the Fourth Asian Network for Quality Congress (ANQ), Sept 27 – 29, Singapore.
  • Chakrabarty, A. and Tan, K.C. (2006). “The extent of Six Sigma methodologies in services”, In the Proceedings of the Second European Conference on Management of Technology (EuroMOT), Sept 10 – 12, Birmingham, UK.
  • Chakrabarty, A. and Tan, K.C. (2006). “Applying Six Sigma in the service industry: A review and case study in call center services”, In the Proceedings of the Third IEEE International Conference on Management of Innovations and Technology (ICMIT), Jun 21 – 23, Singapore.

Book Chapters

  • Chakraborty, A. and Tan, K.C (2012). Qualitative and Quantitative Analysis of Six Sigma in service organizations, In Tauseef Aized (Ed), Total Quality Management and Six Sigma (ISBN 978-953-51-0688-3), InTech, doi: 10.5772/2559.
  • Tan, K.C. and Chakrabarty, A. (2008). A case study on Six Sigma in public service organizations in Singapore, Singapore Quality Institute Year Book, Jun, pp 30 – 36.

Refereed White Paper/Working Paper

  • Chakraborty, A., Totawar, A. and Nath, P. (2015). “Understanding the decline of an organization: Organizational life cycle perspective”, 4th Indian Academy of Management Biennial Conference, Dec 11 – 13, Noida, India.
  • Taylor, A., Taylor, M., McSweeney, A. and Chakraborty, A. (2012). “Humanistic and functionalist production systems: Reflections on working in a Lean automotive manufacturing environment”, Working Paper Series, Bradford University School of Management.
  • Stewart, G. and Chakraborty, A. (2011). “Prioritizations of service processes”, CRC White Paper, (www.smartservicescrc.com.au/Outcomes.html).

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